Delivering Knock your Socks Off Service

Delivering Knock your Socks Off Service

Book - 1991
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The best-selling front-line customer service book ever published is now better than ever! More than a decade after Delivering Knock Your Socks Off Service first showed how to provide blue-ribbon customer service, it's time to take your service strategy to the next level by applying the winning Knock Your Socks Off formula to the new demands of 21st-century business.
Publisher: New York : Amacom, c1991.
ISBN: 9780814477779
Branch Call Number: 658.812/ANDERSON
Characteristics: vii, 136 p. : ill. ; 23 cm.
Additional Contributors: Zemke, Ron


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