Delivering Knock your Socks Off ServiceBook - 1991
The best-selling front-line customer service book ever published is now better than ever! More than a decade after Delivering Knock Your Socks Off Service first showed how to provide blue-ribbon customer service, it's time to take your service strategy to the next level by applying the winning Knock Your Socks Off formula to the new demands of 21st-century business.
Publisher: New York : Amacom, c1991.
Branch Call Number: 658.812/ANDERSON
Characteristics: vii, 136 p. : ill. ; 23 cm.