The Ombudsman Handbook
Designing and Managing An Effective Problem-solving ProgramBook - 2011
"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management"--Provided by publisher.
Publisher: Jefferson, N.C. : McFarland & Company, c2011.
Branch Call Number: 658.315/ZIEGENFUSS
Characteristics: ix, 204 p. ; 23 cm.