The Organizational Ombudsman
Origins, Roles, and Operations : A Legal GuideBook - 2010
This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.
Publisher: Chicago : American Bar Association, c2010.
Branch Call Number: 342.73066/HOWARD
Characteristics: xxix, 642 p. ; 22 cm.